The Certificate of Good Conduct, also known as a Police Clearance Certificate (PCC), is one of the most important documents required by employers, government agencies, educational institutions, and foreign embassies in Kenya. It confirms whether an individual has a criminal record based on the records maintained by the Directorate of Criminal Investigations (DCI).
With the government’s continued digitisation of public services, Kenyans can now begin the application process online through the eCitizen platform before completing fingerprint capture at a designated DCI office or Huduma Centre.
This comprehensive guide explains everything you need to know about applying for a digital Certificate of Good Conduct in Kenya, including eligibility, requirements, fees, processing time, and frequently asked questions.
What Is a Certificate of Good Conduct?
A Certificate of Good Conduct is an official document issued by the Directorate of Criminal Investigations (DCI) after conducting a background check on an applicant’s criminal record.
The certificate indicates whether the applicant has any recorded criminal convictions in Kenya.
It is commonly requested when applying for:
- Employment opportunities
- Government jobs
- NGO positions
- University admissions
- Visa applications
- Immigration and work permits
- Security clearance
- Professional licensing
- Volunteer programmes
Who Can Apply?
You can apply for a Certificate of Good Conduct if you are:
- A Kenyan citizen aged 18 years or above.
- A foreign national who has legally resided in Kenya and requires police clearance for official purposes (requirements may differ).
Requirements for Application
Before beginning your application, ensure you have the following:
- Original Kenyan National ID or valid passport (for eligible foreign nationals)
- Active eCitizen account
- Valid mobile phone number
- Email address
- Means of paying the application fee
- Access to a printer for the fingerprint form and payment invoice
Step-by-Step Guide to Applying Online
Step 1: Create or Log in to Your eCitizen Account
Visit the official DCI eCitizen portal and sign in using your registered eCitizen account. If you do not already have one, create an account by providing your National ID, phone number, and email address.
Step 2: Access the Police Clearance Service
Once logged in:
- Navigate to the Directorate of Criminal Investigations (DCI) services.
- Select Police Clearance Certificate.
- Choose the appropriate application category.
Step 3: Complete the Application Form
Fill in your personal information accurately, including:
- Full name
- National ID number
- Date of birth
- Gender
- Contact information
- County and preferred fingerprinting location
Double-check all details before submitting the application.
Step 4: Pay the Application Fee
Applicants are required to pay an application fee of KSh 1,050 through the payment options available on the eCitizen platform.
Once payment is successful, you will receive a confirmation and be able to download the required documents.
Step 5: Download and Print Your Documents
After payment:
Print:
- Two copies of the payment invoice
- One C24 Fingerprint Form (printed on both sides of a single A4 sheet)
These documents must be presented during fingerprint capture.
Step 6: Visit the Selected Fingerprinting Centre
Carry the following:
- Original National ID
- Printed C24 Fingerprint Form
- Printed payment invoices
Your fingerprints will be taken by authorised officers.
Fingerprint services are available at:
- Huduma Centres
- DCI Headquarters
- Regional DCI offices
- Other approved fingerprint collection centres
Step 7: Wait for Processing
The DCI will verify your fingerprints against its criminal records database.
Applicants normally receive an SMS or email notification once processing has been completed.
Step 8: Download Your Digital Certificate
When your application is approved:
- Log back into your eCitizen account.
- Open the DCI service section.
- Download your digital Certificate of Good Conduct.
You can save it electronically or print a hard copy for official use.
How Long Does Processing Take?
Processing generally takes 7 to 14 working days, although timelines may vary depending on:
- Application volumes
- Public holidays
- Verification requirements
- Technical system maintenance
Applicants are advised to apply early if the certificate is needed for employment or travel.
How Much Does It Cost?
| Service | Fee |
|---|---|
| Certificate of Good Conduct | KSh 1,050 |
Additional costs may include printing and transport to the fingerprint collection centre.
Where Can You Have Your Fingerprints Taken?
Fingerprint capture is available at:
- Huduma Centres across Kenya
- DCI Headquarters (Nairobi)
- County Criminal Investigations Offices
- Selected police stations authorised by the DCI
Choose your preferred location during the online application process.
Common Reasons Why Applications Are Delayed
Some applications take longer than expected due to:
- Incorrect personal information
- Poor-quality fingerprints
- Mismatch between ID details and application records
- High application volumes
- Missing supporting documents
Ensure all information is correct before submitting your application.
Benefits of the Digital Application Process
The digital system offers several advantages:
- Convenient online application
- Secure payment through eCitizen
- Faster processing
- Reduced paperwork
- Easy tracking of application status
- Digital certificate available for download
Frequently Asked Questions
Can I Apply Without an eCitizen Account?
No. Applications are processed through the official eCitizen platform.
Can Someone Else Apply on My Behalf?
No. Since fingerprint capture is mandatory, applicants must appear in person.
How Long Is the Certificate Valid?
Although there is no fixed legal expiry period, most employers and institutions prefer a certificate issued within the previous 12 months.
Can I Download the Certificate Again Later?
Yes. Once issued, the certificate can usually be accessed again through your eCitizen account.
Can Foreign Nationals Apply?
Yes. Foreign nationals who have lived in Kenya may apply, subject to DCI requirements and additional documentation.
Tips for a Smooth Application
- Apply well before your deadline.
- Use accurate personal details.
- Keep copies of your payment receipt.
- Print the fingerprint form correctly.
- Carry your original identification documents.
- Monitor your eCitizen account regularly for updates.
Final Thoughts
The digital Certificate of Good Conduct application process has made it easier for Kenyans to access one of the country’s most important official documents. By combining online application with physical fingerprint verification, the system offers greater convenience while maintaining the integrity of criminal record checks.
Whether you are applying for a new job, a government position, a visa, or university admission, following the correct steps and submitting accurate information will help ensure your application is processed without unnecessary delays.
Starting your application early and keeping track of your status through the eCitizen portal can save time and help you meet important deadlines.
